Terms of Service

1. Acceptance of terms

By engaging Liaison Logic (“we,” “us”) to provide AI phone-answering services, an auto repair shop or dealership service department (“Shop”) agrees to these Terms of Service. If you are a caller reaching a Shop through our system, your use of the phone line is also subject to these terms.

2. Description of service

Liaison Logic answers inbound calls on behalf of Shops using an AI voice assistant, which may schedule appointments, qualify leads, answer common questions, and log messages for Shop staff. The service is provided in English and Spanish and operates 24 hours a day, 7 days a week, subject to normal maintenance and network availability.

3. Call recording and AI disclosure

Calls handled by Liaison Logic may be recorded and transcribed for service delivery, quality assurance, dispute resolution, and AI model improvement. Every call begins with a disclosure that the caller is speaking with an automated AI assistant and that the call may be recorded, in accordance with consent requirements in New Jersey, Pennsylvania, New York, and Delaware. Continuing the call constitutes acknowledgment of this disclosure.

4. Shop responsibilities

Shops are responsible for providing accurate business information (hours, services, pricing ranges, and calendar availability) used by the AI assistant, and for promptly following up on appointments and messages relayed by Liaison Logic. Shops must not use the service for any unlawful purpose or to collect information beyond what is reasonably necessary to serve a customer.

5. Limitations of liability

Liaison Logic strives for accuracy, but the AI assistant may occasionally misunderstand a caller or provide incomplete information. Liaison Logic is not liable for missed appointments, lost business, or damages arising from AI errors, service interruptions, or third-party telephony or hosting outages, except where such liability cannot be limited under applicable law.

6. Termination

Either party may terminate a Shop’s subscription to Liaison Logic with written notice as set out in the applicable service agreement. Upon termination, we will cease answering calls for that Shop and handle remaining data in accordance with our Privacy Policy.

7. Governing law

These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, except where a Shop’s local state law provides mandatory protections that cannot be waived.

8. Contact us

Questions about these Terms? Contact us at liaisonlogicai@gmail.com.